Senior Analytics Consultant – CRM – £Competitive salary – Middlesex – J11086
This national treasure, are still enjoying great success, are making an unprecedented investment in new equipment, implementing the world’s leading CRM platform to deliver the best customer service experience possible. This leisure industry is embarking on a major transformation journey and will achieve this by simplifying their processes and policies, more importantly, being readily available for customers’ demands 24/7. Apart from mouth-watering benefits, this organisation can offer industry leading training and development opportunities in a variety of analytics tools and techniques including professional qualifications and the potential of further study for an MSc in Data Science.
Role & Responsibilities
·Take a 360-degree view of the customer across all touchpoints.
·Integrate marketing and service to give customers a consistent experience.
·Work with new digital channels for customers to interact with the company through their channel of choice.
·Increase productivity through simpler, automated processes; allowing colleagues to feel empowered to make customer-centric decisions.
·Ensure the platform is built on informative and reliable data.
·Own, design and build logical process flows and predictive models.
Experience & Skills Required
·Educated to degree level in a relevant discipline.
·Be able to provide a deep understanding of the customer base through use of analytics.
·Expertly develop and deliver analysis and insight supporting Global Customers.
·Competently create mathematical business models and metrics in order to evaluate scenarios and options.
·Identify opportunities to use new data and techniques and work with others to make this a future reality.
·Present complex concepts and techniques in a visual easy to understand manner to non-technical parties.
·Demonstrate advanced analytical skills, including the ability to apply a range of data science, analytics and Operational Research techniques.
·Have expert knowledge of customer behaviour and marketing analytics within a CRM environment.
If you fit the above job description, please contact Teresa Cheeseman on 01256 314 660
Please be advised that we can only accept candidates who have the right to work in the UK.
Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.
Datatech is one of the UK’s leading recruitment agencies in the field of analytics and host of the critically acclaimed event, Women in Data UK. For more information visit our website: www.datatech.org.uk
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